Jade did not get on medical treatment until 2002, when she learned that she had diabetes. The condition became worse, leading to the decline of her T-cells in 2005, which dropped below 200. Jade started her HIV medications immediately and her CD4 count shot up to around 500 within the first two months.
In 2009, Jade moved to Toronto. For the first 8 years, the Toronto People with AIDS Foundation (PWA) was an important source of support for her, as she and her husband relied on their food bank for survival. By 2015, Jade became a permanent resident in Canada and was able to get a doctor in Toronto to maintain a strong treatment plan and care support.